Your trust is extremely important to us!

Our privacy policy explains how we collect, store and handle your personal data. 

This notice applies to anyone who uses our services or website.  It is important that your read this privacy notice so that you are fully aware of how and why we are using your data.

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page, in order to reflect changes in the law and/or our privacy practices.  We encourage you to check this privacy notice for changes whenever you visit our website.

Commitment to privacy

We respect your privacy and are committed to protecting the personal information you provide to us.

When you provide us with your personal data, you consent to us processing all such personal data as set out in this Privacy Statement.

Personal data

We keep personal data to provide you with services such as a quotation, delivery of products, invitation to an event or special offers. This data will be held securely on our systems, so we can contact you in the future.

You have the right to ask for a copy of your data held by us. You also have the right to require us to correct any inaccuracies in your data or remove your details altogether.

Why do we collect your personal information? 

We collect information to understand your needs and provide you with great service, and we’ll contact you about the following:

• Important information relevant to your promotional needs, such as quotations, artwork approvals, delivery details and invoices
• Special offers relevant to your business
• Invitation to a Ross Promotional show
• Surveys

What type of Information do we have?

The information we have about you is limited to only what we need to provide our services effectively.

This information includes:

• Job title, name, company e-mail address and work phone number
• Your Company’s address
• Company website address
• Information/analysis relevant to customer surveys and/or offers
• A record of any written, verbal or online communications
• Products we have provided you with or you have been interested in
• Marketing emails sent to you
• Survey answers and analysis

How do we get your information?

We only collect the information you provide us during contact.

For example, when you:

• Enquire about products
• Enquire at an exhibition or event we attend
• Are referred by one of our existing customers/suppliers

·         Have previously made use of our services

What do we do with the information we gather?

We use your information for the following reasons:

·         Internal record keeping

• To manage the service we provide to you
• To improve our products and services
• To periodically contact you about new products, special offers or other information which we think you may find interesting. We may contact you by email, phone, post, social media and using Facebook and Twitter. Communication may relate to any of our services, fundraising and any other services and advice we think may be of interest using the email address which you have provided
• For analysis and developing statistics

·         To comply with legal and regulatory obligations, requirements and guidance

• To invite you to Ross Promotional Products’ events

What are the legal grounds for processing your personal information?

We rely on the following legal basis to use your personal data:

• Consent – in specific situations we can collect and process your data with consent

·         Contractual obligations – in certain circumstances we need your personal data to comply with our contractual obligations

·         Legal compliance – if the law requires us to we may need to collect and process your data

·         Legitimate interest – in specific situation we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests

Who do we share your data with?

We don’t share your data with third parties for marketing purposes. We may need to pass personal data to a third-party such as a courier firm, and your consent for this is assumed

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary and only for the purposes for which it was collected. Once personal data is no longer needed we will destroy it securely

How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

We regularly monitor our system for possible vulnerabilities and attacks

What are your rights?

You have several legal rights in relation to the information that we hold about you, including:

• The right to request details of the information we have about you.
• The right to withdraw your consent to the use of your information for marketing messages, there will always be an ‘unsubscribe’ button within the message.
• The right to ask that we update your information if it is inaccurate or incomplete.
• The right to ask that we erase your information in certain circumstances. Please note, there may be circumstances where you ask us to erase your information, but we are legally entitled to retain it.
• The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.

You can exercise your rights by contacting us using the details set out in the “Contact us” section below.

Other important information

We process Personal Data both as a Processor and as a Controller as defined in the Directive and the GDPR. We have multiple data controllers. For further information on this please contact email address finance@rosspromotional.co.uk or by writing to Ross Promotional Products Limited, 60 Elliot Street, Glasgow, G3 8DZ

Links

Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.

Contact us

If you want to know more about how we use your information or to raise any queries with us in relation to your information, you can Contact Us 

Last updated March 2024